• Ticket Type
  • Early Bird (Till August 31)
  • Regular (Till October 31)
  • At The Door (Till November 3)
  • ASQ Members*
  • $ 80
  • $ 100
  • $ 130
  • Non Section Members
  • $ 100
  • $ 120
  • $ 150
  • Student/Unemployed**
  • $ 50
  • $ 50
  • $ 50
Morning

Risk Management I
(B01)
Barret Craner
8:00 AM to 12:00 PM

(Mountain Vista I)

Supply Chain Management
(C01)
Mark Lindsey
8:00 AM to 12:00 PM

(Valley Vista)

Leadership, Customer Satisfaction & Problem Solving
(D01)
Akhilesh Gulati & Chris Alexander
8:00 AM to 12:00 PM

(Mountain Vista II)
Break
(Lunch Not Included in Pricing)
Afternoon

Risk Management II
(B02)
Barret Craner
1:00 PM to 5:00 PM

(Mountain Vista I)

Value Stream Mapping
(C02)
Dr. Frank G. Adler
1:00 PM to 5:00 PM

(Valley Vista)

Leadership, Customer Satisfaction & Problem Solving
(D02)
Akhilesh Gulati & Chris Alexander
1:00 PM to 5:00 PM

(Mountain Vista II)
  • Ticket Type
  • Super Early Bird (Till June 30)
  • Early Bird (Till August 31)
  • Regular (Till October 31)
  • At The Door (Till November 4)
  • ASQ Members*
  • $ 80
  • $ 90
  • $ 100
  • $ 130
  • Non ASQ Members
  • $ 100
  • $ 110
  • $ 120
  • $ 150
  • Students/Unemployed**
  • $ 50
  • $ 50
  • $ 50
  • $ 50
Opening Comments (A01)
C.G. Mistry
07:45 AM – 08:00 AM
(Auditorium)

Morning Keynote

Stakeholders: The Power and Influence of Interested Parties (A02)

Holly Duckworth

Chief Learning Officer at Kaiser Aluminum

Holly is a certified Master Black Belt with over 20 years experience in aerospace and automotive manufacturing. Her background includes Operations Management, Quality Management, as well as Quality and Manufacturing Engineering. She is a ASQ Certified Quality Manager, ASQ Certified Six Sigma Black Belt and ISSSP Certified Six Sigma Master Black Belt. She has a B.S. degree in Mechanical Engineering from the University of Tennessee, an M.S. in Management from the University of Southern California, and a Ph.D. in Industrial and Organizational Psychology.

08:00 AM – 09:00 AM

(Auditorium)
Break (A03)

APPLICATION OF QUALITY TOOLS (B01)
Dr. Deming & the 14 Principles of Management
Ron Zukowski
9:15 AM – 10:15 AM

(Mountain Vista II)

CUSTOMER FOCUS (C01)
Measuring Customer Satisfaction: Net Promoter Score (NPS)
Dr. Frank G. Adler
9:15 AM – 10:15 AM

(Mountain Vista I)

MANAGEMENT & LEADERSHIP (D01)
Becoming an Effective Quality Leader
Orlando Guillory
9:15 AM – 10:15 AM

(Valley Vista)

CHANGE & RISK MANAGEMENT (E01)
Risk Management (ASQ CQE BoK)
Mark Lindsey
9:15 AM – 10:15 AM

(Campus Vista)
Break (A04)

APPLICATION OF QUALITY TOOLS (B02)
Intro to Monte Carlo Simulation
Dr. Jack ReVelle
10:30 AM – 11:30 AM

(Mountain Vista II)

CUSTOMER FOCUS (C02)
KPIs, Metrics and Measurements
Akhilesh Gulati
10:30 AM – 11:30 AM

(Mountain Vista I)

MANAGEMENT & LEADERSHIP (D02)
Collaboration and Compliance in the Cloud: Leading Your Organization into a Web-Based Future
Brian Buss
10:30 AM – 11:30 AM

(Valley Vista)

CHANGE & RISK MANAGEMENT (E02)
New Expectations by Risk Management Auditors
Barret Craner
10:30 AM – 11:30 AM

(Campus Vista)
Break (A05)
Lunch Included In Pricing

Afternoon Keynote

Value of Quality in a Professional Environment (A06)

Sara Danz D’Elia, CPM

CEO, Reliant Real Estate Management, Inc dba The REMM Group

Sara has over 32 years of property management experience. Ms. D’Elia received her BA from California State Long Beach in 1988 and her Certified Property Manager (CPM) designation in 1994. She served as the President for IREM Orange County in 2013 and is a licensed California real estate professional. Her background includes acquisition consulting and expert witness testimony. Ms. D’Elia served on the Board of Directors for Mercy House Transitional Living Centers for 14 years and continues to support her community via multiple philanthropic contributions. Sara’s specialties include strong background in management, marketing, and financial analysis.

12:15 PM – 01:15 PM

(Auditorium)
Break (A07)

APPLICATION OF QUALITY TOOLS (B03)
Achieving Operational Excellence in Service Sector Using Lean Six Sigma. Do’s & Don’ts
Gurpreet Singh
01:30 PM – 02:30 PM

(Mountain Vista II)

CUSTOMER FOCUS (C03)
Customer Satisfaction w/ Business Efficiency
Brijesh Patel
01:30 PM – 02:30 PM

(Mountain Vista I)

MANAGEMENT & LEADERSHIP (D03)
Find the Joy and Purpose at Work
Tracy Miller
01:30 PM – 02:30 PM

(Valley Vista)

CHANGE & RISK MANAGEMENT (E03)
Change & Risk Management Strategies
Joe DeSimone
01:30 PM – 02:30 PM

(Campus Vista)
Break (A08)

APPLICATION OF QUALITY TOOLS (B04)
Understanding Variable Gage R&R Metrics & Root Cause Analysis
Gabor Szabo
02:45 PM – 03:45 PM

(Mountain Vista II)

CUSTOMER FOCUS (C04)
Going Lean with Lean Six Sigma
Dwayne Walker
02:45 PM – 03:45 PM

(Mountain Vista I)

MANAGEMENT & LEADERSHIP (D04)
The True Essence of Quality Leadership
Chris Alexander
02:45 PM – 03:45 PM

(Valley Vista)

CHANGE & RISK MANAGEMENT (E04)
Sustainability and News in EU REACH Directives
Randy Flinders
02:45 PM – 03:45 PM

(Campus Vista)
Break (A09)

Evening Keynote

Project Collaboration (A10)

John Gomez

Vice-President of Operations at Teledyne Technologies Incorporated

John has been a Design Engineer, Manufacturing Manager, Plant Manager and now VP Of Operations at Corporate level. He has been instrumental in Lean Six Sigma initiatives at Teledyne Reynolds, bringing about a change of mindsets and motivating people to not only embrace new approaches but to lead them on their own.

04:00 PM – 05:00 PM

(Auditorium)
Closing (A11)
Vinay Goyal
05:00 PM – 05:15 PM
(Auditorium)

*ASQ member discount applies to the section members of ASQ Los Angeles (0700), ASQ Orange Empire (0701), ASQ San Gabriel Valley (0702), and ASQ San Fernando Valley (0706). You must enter your ASQ Member ID as your “Promo Code” during registration to claim your discount for a single ticket.

**The student and unemployed members must be from the sections mentioned above and must have an active ASQ membership. If not, please contact us to check if you qualify for this discount.