• Ticket Type
  • Early Bird (Till August 31)
  • Regular (Till October 31)
  • At The Door (Till November 3)
  • ASQ Members*
  • $ 80
  • $ 100
  • $ 130
  • Non Section Members
  • $ 100
  • $ 120
  • $ 150
  • Student/Unemployed**
  • $ 50
  • $ 50
  • $ 50
Morning

Risk Management
(B01)
Mark Lindsey
8:00 AM to 12:00 PM

Supply Chain Management
(C01)
8:00 AM to 12:00 PM

Leadership, Customer Satisfaction & Problem Solving
(D01)
Akhilesh Gulati & Chris Alexander
8:00 AM to 12:00 PM

Break
(Lunch Not Included in Pricing)

Afternoon

Risk Management
(B02)
1:00 PM to 5:00 PM

Value Stream Mapping
(C02)
Dr. Frank G. Adler
1:00 PM to 5:00 PM

Leadership, Customer Satisfaction & Problem Solving
(D02)
Akhilesh Gulati & Chris Alexander
1:00 PM to 5:00 PM

  • Ticket Type
  • Super Early Bird (Till June 30)
  • Early Bird (Till August 31)
  • Regular (Till October 31)
  • At The Door (Till November 4)
  • ASQ Members*
  • $ 80
  • $ 90
  • $ 100
  • $ 130
  • Non ASQ Members
  • $ 100
  • $ 110
  • $ 120
  • $ 150
  • Students/Unemployed**
  • $ 50
  • $ 50
  • $ 50
  • $ 50
Opening Comments (A01)
07:45 AM – 08:00 AM

Keynote Speaker (A02): 08:00 AM – 09:00 AM

Holly Duckworth

Chief Learning Officer at Kaiser Aluminum

Holly is a certified Master Black Belt with over 20 years experience in aerospace and automotive manufacturing. Her background includes Operations Management, Quality Management, as well as Quality and Manufacturing Engineering. She is a ASQ Certified Quality Manager, ASQ Certified Six Sigma Black Belt and ISSSP Certified Six Sigma Master Black Belt. She has a B.S. degree in Mechanical Engineering from the University of Tennessee, an M.S. in Management from the University of Southern California, and a Ph.D. in Industrial and Organizational Psychology.
Break (A03)
Application of Quality Tools (B)Customer Focus (C)Management & Leadership (D)Change & Risk Management (E)
(B01)
9:15 AM – 10:15 AM
Measuring Customer Satisfaction: Net Promotor Score (NPS)
(C01)
Dr. Frank G. Adler
9:15 AM – 10:15 AM
(D01)
9:15 AM – 10:15 AM
(E01)
9:15 AM – 10:15 AM
Break (A04)
Application of Quality Tools (B)Customer Focus (C)Management & Leadership (D)Change & Risk Management (E)
(B02)
10:30 AM – 11:30 AM
(C02)
10:30 AM – 11:30 AM
(D02)
10:30 AM – 11:30 AM
(E02)
10:30 AM – 11:30 AM
Break (A05)
Lunch Included In Pricing

Keynote Speaker (A06): 12:15 PM – 01:15 PM

Sara Danz D’Elia, CPM

CEO, Reliant Real Estate Management, Inc dba The REMM Group

Sara has over 32 years of property management experience. Ms. D’Elia received her BA from California State Long Beach in 1988 and her Certified Property Manager (CPM) designation in 1994. She served as the President for IREM Orange County in 2013 and is a licensed California real estate professional. Her background includes acquisition consulting and expert witness testimony. Ms. D’Elia served on the Board of Directors for Mercy House Transitional Living Centers for 14 years and continues to support her community via multiple philanthropic contributions. Sara’s specialties include strong background in management, marketing, and financial analysis.
Break (A07)
Application of Quality Tools (B)Customer Focus (C)Management & Leadership (D)Change & Risk Management (E)
(B03)
01:30 PM – 02:30 PM
(C03)
01:30 PM – 02:30 PM
(D03)
01:30 PM – 02:30 PM
(E03)
01:30 PM – 02:30 PM
Break (A08)
Application of Quality Tools (B)Customer Focus (C)Management & Leadership (D)Change & Risk Management (E)
(B04)
02:45 PM – 03:45 PM
(C04)
02:45 PM – 03:45 PM
(D04)
02:45 PM – 03:45 PM
(E04)
02:45 PM – 03:45 PM
Break (A09)

Keynote Speaker (A10): 04:00 PM – 05:00 PM

John Gomez

Vice-President of Operations at Teledyne Technologies Incorporated

John has been a Design Engineer, Manufacturing Manager, Plant Manager and now VP Of Operations at Corporate level. He has been instrumental in Lean Six Sigma initiatives at Teledyne Reynolds, bringing about a change of mindsets and motivating people to not only embrace new approaches but to lead them on their own.
Closing, Raffles (A11)
05:00 PM – 05:15 PM

*ASQ member discount applies to the section members of ASQ Los Angeles (0700), ASQ Orange Empire (0701), ASQ San Gabriel Valley (0702), and ASQ San Fernando Valley (0706). You must enter your ASQ Member ID as your “Promo Code” during registration to claim your discount for a single ticket.

**The student and unemployed members must be from the sections mentioned above and must have an active ASQ membership. If not, please contact us to check if you qualify for this discount.